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Hello Peter Tells It Like It Is!

Love it. Independent site owners and publishers lashing out at a bunch of monkeys. For those who don't know, Hello Peter is a local site which allows consumers to publicly rate service delivery of companies. Companies then have an opportunity to respond transparently and get tracked wadda wadda.



Good on ya Peter and hope you don't mind me reprinting this letter - but if it results in more people being educated as to the tactics of dodgy companies - well, I think we're all winning.

Must really take a long look at Hello Peter. Wonder if its a truly Web 2.0ey interface. Would be good if it was :)

Peter's letter below... Thanks Ingrid for this one...

Subject: Well, well, well...

Or rather, bad, bad, bad…
Hello ...

You’d think by now that Suppliers and their staff wouldn’t take chances with Hellopeter.com. Think about it, we’ve been going for seven years; we’re implementing new and better verification procedures all the time, and we’ve got YOU to tell us when you spot devious and fallacious comments.

Like you drew our attention to a whole lot of Compliments (all of a sudden) about Matrix Warehouse, and sure enough, they were written by foolish employees of the company. Same thing with Bulk Promotions, and as for Amazingvouchers

You’ll notice that I changed all the “Compliments” to Complaints, exposed the names and contact details of the culprits, and feature them on the Companies Who Don’t list.

Many of you emailed us querying how Amazingvouchers could constantly garner so many Compliments. We checked it out and spoke to the powers that be who assured us that the compliments were from satisfied customers. And they were! Problem was that the staff was telling the customers, “We’ll give you a refund. Just give us a Compliment.” This manipulation has to stop. But it didn’t. Amazingvouchers then encouraged it’s staff by means of a competition to see how many compliments the members of staff could extract from their customers.

Now I have absolutely no problem with customers writing compliments about their suppliers. In fact I love it. The more compliments, the better. But when my site is compromised by unscrupulous suppliers going hell for leather in a bid to whitewash rather dubious sales techniques, that makes me MAD.

While the Amazingvouchers debacle was going on, one of the owners in Cape Town contacted me saying that he’d like to fly me to Cape Town and show me his operation. He added that his P.R. man Marcus Brewster would also be in on the meeting. WOW, what an opportunity! Problem was twofold: I’m not remotely interested in guided tours – the ONLY way I gauge a company’s performance and legitimacy is by what their customers tell me. Secondly, a few years ago, I made an appointment to see Mr. Brewster. I flew down for the meeting only to be met by an employee. No sign of Mr. Brewster. He was sitting comfortably in his office right next door! I was obviously not nearly important enough to be told in advance, “Don’t waste your time flying to Cape Town just to see me. I can’t be bothered to meet with you. At best, I’ll let you speak to one of my employees.” Admittedly, Hellopeter.com was in its infancy, and Marcus Brewster had just finished being a judge on a pop show.

Anyway, point is that I haven’t spent seven years building Hellopeter.com just to have it manipulated and yanked around by people who think they can pull the wool over my eyes, OR YOURS.

We pride ourselves on having nearly 400 of the biggest and BEST companies registered as Companies Who Respond.

So I implore you, PLEASE wherever possible, only use companies who respond on Hellopeter.com. Please don’t give your bank details to ANYONE you don’t know, especially over the telephone. Please continue to report good and bad service. Carry on being our eyes and ears. Tell us when you spot suspect comments.

By the way, I used Satellites R Us for some work at my house because they’re a Company Who Responds. I needed wireless connectivity, and some TV stuff. And they were great. If you’re in the market for PVRs or DSTVs or wireless networks and live in Gauteng, give Hennie a call 078 48 777 97, or 083 875 6847. And report their service on Hellopeter.com!

Regards
Peter Cheales

Smokin'.

Comments

  1. Talking of BAD BAD BAD...

    I feel about things differently after reading this post:
    http://www.hellopeter.com/the_comment.asp?recid=97937


    THE INCIDENT

    Not sure whether to place this as a compliment or as a complaint.
    Just to notify you that after reading your e-mail regarding Amazing Vouchers I placed a nasty note on their website.
    I received a call from Joyce, a director, at Amazing Vouchers to state categorically that the statements made in Peter's letter are not true and that they feel that they are being bullied in an unethical manner.
    So, I have heard both sides of the story in this matter and am just interested to know what the truth is.
    Perhaps the media should independantly look into this with all the evidence at hand and then allow us to decide who is telling the truth.
    That sounds pretty fair.
    SUPPLIER'S RESPONSE
    Time: 13:48:36
    Tue 28 Aug 07



    Hello searcher

    Phew! Firstly, I'm not quite sure what statements I made could even be construed as being untrue. The hyperlinks in the newsletter direct you to the ACTUAL comments.
    The bit about soliciting compliments - so far today, after sending out the newsletter, I've received a whole lot more emails from customers substsntiating EXACTLY what I said. The bit about being offered to be flown to Cape Town? Well, that was said to me by "one of the owners", Jake den Haan, and he definitely wouldn't deny that. And about Mr Brewster - how could I possibly have known that he is their P.R. man?

    And regarding the media? SABC has already run the programme on them, using info from USERS OF HELLOPETER.COM!! Not me - actual customers.

    Now think about it, what reason could I possibly have to send out a letter with blatent lies about the co? Like with the Sunday Times and Manto, the Sunday Times has to be absolutely sure of their facts before publishing the info they did, rest assured that everything I've stated can be verified (I would be very silly to make up such a story).

    But I've got another suggestion for you. Why not subscribe to their services? Regards - Peter

    ReplyDelete
  2. What a mess. I guess it points to two things.

    1. The power of the internet and social media to spread good news and bad.

    2. The dangerous nature of information on the internet. If anything controversial comes up - the first mudsling that occurs is - ag, they're lying man.

    If anyone's interested, groogle.co.za has got a fascinating series of posts on how someone has altered a sunday times video cast and posted to youtube. And when I say altered - I mean not very nicely.

    This whole amazing vouchers thing fascinates me though. I'm off to look at the site.

    ReplyDelete
  3. I'm afraid Hello Peter has a serious floor when it comes to embracing the whole Web 2.0 community "vibe".

    To respond to complaints, companies have to pay quite hefty amounts of money. And not disclosing this to complainers, just adds to the whole negative impression the guy may get when the company doesn't respond.

    In a world where you should be able to defend yourself freely, having to pay to respond is pretty much extortion.

    That said, I understand he makes a LOT of money though ;)

    ReplyDelete
  4. Another very interesting blog conversation revealing the true colours behind hellopeter.com

    http://mynewsblogs.24.com/ViewBlog.aspx?blogid=9cdaa9a2-8906-4854-8763-86d55ebda502

    ReplyDelete
  5. True colours. Hmph. There are some devious dealing going down. Have received communications from Anonymous above and Amazing Vouchers themselves...

    Apparently, sniff sniff, someone smells a court case.

    This just got interesting. I'm compiling a post as I type :)

    ReplyDelete

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