Working in tech, you sometimes forget how far we've come. I saw a video recently that spoke about the generation of kids (and that makes me sound old) leaving school/varsity now in the States. They don't know life without the Internet. And they're going to be hitting corporates now - infiltrating the marketplace with new ideas and savvy.
That's going to mean a lot in the industry. Until it happens, I like to sit back - and remember where we came from. Here's tech support from the 1400's.