tag:blogger.com,1999:blog-31986108.post7852853971379920023..comments2023-09-27T14:44:54.248+02:00Comments on Andy Hadfield: Social Media requires speedy, flexible teams...Andy Hadfieldhttp://www.blogger.com/profile/00887844054562829807noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-31986108.post-60205778791507038742010-02-25T09:07:25.973+02:002010-02-25T09:07:25.973+02:00Your "don't get involved if you can't...Your "don't get involved if you can't fix the service" is spot on!<br /><br />A while ago we had a bad experience after sending our car in to have the locking mechanism fixed and it came back worse with the message we may have to pay R6,000 to fix what they messed up now. I've since had a couple of "courtesy calls" from them where I explained the dilemma and all they can say is "thanks for the feedback". Not the slightest desire to make right in any way. <br /><br />So I'd add to your statement - <br /> - don't get involved if you don't <b>want to</b> fix the service; and<br /> - don't bother asking if you don't really want to know.Darrenhttps://www.blogger.com/profile/06754655807460068112noreply@blogger.comtag:blogger.com,1999:blog-31986108.post-75523621817893117672010-02-24T18:06:39.745+02:002010-02-24T18:06:39.745+02:00Shew. It's a dangerous insurance policy don...Shew. It's a dangerous insurance policy don't you think? I've got no problem with companies trying, I encourage it.<br /><br />I'm just trying to wrap my head around the service vs engagement proposition at the moment...Andy Hadfieldhttps://www.blogger.com/profile/00887844054562829807noreply@blogger.comtag:blogger.com,1999:blog-31986108.post-84019162151796646842010-02-24T17:26:30.720+02:002010-02-24T17:26:30.720+02:00Nice post and a good question. I think for many br...Nice post and a good question. I think for many brands an online presence is more of an insurance policy than a choice to engage in dialogue with consumers.Unknownhttps://www.blogger.com/profile/15481185402338260508noreply@blogger.com