tag:blogger.com,1999:blog-31986108.post3446425069541180122..comments2009-10-12T12:43:45.916+02:00Andy Hadfieldhttps://profiles.google.com/100408296673520745364noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-31986108.post-84637359841283389042009-10-12T12:43:45.916+02:002009-10-12T12:43:45.916+02:00My key Online banking users did not see the said messages. A message is only a message if the intended audience has access to it in the correct format and on the proper page, at the right time. I believe that I have a fair enough appreciation of IT and Internet to pick up such messages more especially when I get notification from end-users to investigate the unavailability of "Online banking". I do not bank with FNB so when I went to the FNB website it was to investigate why my users couldn't access Online banking and such messages would definitely have caught my attention. My point is, we are corporate users and critical information such as system upgrades should not be 'hidden' from us more-so when a it's an upgrade gone wrong. The CEO's message was put up rather late, if u ask me. Perhaps it was just me and my entire executive team (well, at least those who do online authorisations) that missed the crucial messages. What a pity.Pattynoreply@blogger.comtag:blogger.com,1999:blog-31986108.post-78561077655245209282009-10-08T13:01:41.336+02:002009-10-08T13:01:41.336+02:00Hey Patty... I saw quite a few messages that the Online team posted. The first couple, were as you said generic - but they got a lot more descriptive. At one point, I remember the Online team replaced the entire front banner with a notification / apology...Andy Hadfieldhttp://www.blogger.com/profile/00887844054562829807noreply@blogger.comtag:blogger.com,1999:blog-31986108.post-68226800571223827792009-10-08T10:02:56.465+02:002009-10-08T10:02:56.465+02:00Quite interesting points you raise. I, however, stand to be corrected when I say the only message that was displayed was something to the effect that Online banking is offline, please try again later, when we tried logging in. I, only got wind of the upgrade from the Moneyweb website after doing some googling (what would we do without google). You speak of transparency yet I don't remember seeing any message, on FNB's home page, informing us of the upgrade and the unfortunate result. We are talking of Coporate clients here and to think that this problem was not "newsworthy" enough to get some space on the homepage really baffles me. Business decisions are made based this kind of information and to merely say "Online Banking is not available" gives the impression that it just went offline a second ago and will be restored almost immediately. A system upgrade is a very serious process and should be afforded the seriousness it deserves especially when such misdemeanors occur soon after. Please help me here, did I miss that message??Pattynoreply@blogger.com